Legal
Refund & Cancellation Policy
Effective June 22, 2026 · Last updated June 22, 2026
1. Overview
This Refund & Cancellation Policy describes how cancellations and refunds work for PageWeaver, a service operated by Lunoa Labs Inc., a corporation incorporated in the Province of Ontario, Canada. All payments are processed through Stripe, Inc. These terms supplement, and are part of, our Terms of Service. For physical print orders, please also see our Shipping & Returns policy.
2. Subscriptions
Subscription plans provide ongoing access to Service features. Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to subscription features until the end of your current billing period. No refunds or credits will be issued for partial billing periods.
3. Page Packs
Page packs are one-time purchases that provide a set number of story page credits. Page pack credits do not expire and are non-refundable once purchased. Credits are consumed when story pages are generated.
4. Gift Passes
Gift Passes allow you to purchase a personalized storybook for a recipient who may not have a PageWeaver account. Gift Passes are single-use purchases. Once a Gift Pass has been redeemed and the story generated, the Gift Pass is non-refundable. Unredeemed Gift Passes may be refunded within thirty (30) days of purchase by contacting support.
5. Generated Content
Due to the nature of AI-generated content, refunds for generated stories are generally not available, as the computational resources have already been consumed. If you experience a technical failure that prevents delivery of your purchased content, please contact support@pageweaver.ai and we will work to resolve the issue or provide a credit at our discretion. Refund requests are evaluated on a case-by-case basis.
6. How to Request a Refund
To cancel a subscription, use the self-service controls in your account settings. For any refund request covered by this policy — including unredeemed Gift Passes and technical-failure cases — please contact us at support@pageweaver.ai. We aim to respond within 24 hours.
Lunoa Labs Inc. (operating as PageWeaver)
234 Ellis Ave, Toronto, Ontario M6S 2X2, Canada
Email: support@pageweaver.ai