Shipping & Returns

1. Overview

PageWeaver, a service operated by Lunoa Labs Inc., a corporation incorporated in the Province of Ontario, Canada, offers the ability to order professionally printed physical copies of your storybooks. Print fulfillment is provided by Lulu, a third-party printing and shipping partner (our "Print Partner"). This policy supplements our Terms of Service.

Printed books are available as a saddle-stitched softcover (from ~$17 USD) or a premium hardcover (from ~$27 USD), in two sizes: 8.5" × 8.5" square or 8.5" × 11" portrait. Final pricing, including shipping and any applicable tax, is shown at checkout.

2. Fulfillment and Production Time

Once you place a print order and payment is confirmed, your order is submitted to our Print Partner for production and shipping. Production times are typically five to seven (5-7) business days, plus shipping transit time.

3. Shipping Destinations

Print orders are currently available for delivery to addresses within the United States and Canada only. Shipping costs are calculated at checkout and vary based on the destination and shipping method selected.

4. Damaged or Defective Books

If your printed book arrives damaged, defective, or with a significant printing error, please contact us within fourteen (14) days of delivery at support@pageweaver.ai with photos of the issue. We will arrange a replacement or refund at our discretion. Print quality is subject to the limitations of the printing process and may vary slightly from digital previews.

5. Returns

Because each book is custom-printed for you, we do not accept returns for reasons other than damage, defects, or printing errors. Custom books are not returnable except where they arrive damaged, defective, or with a significant printing error as described above.

Print orders are also subject to our Print Partner's terms and conditions. PageWeaver is not responsible for delays, errors, or issues caused by the Print Partner, shipping carriers, or customs processes, though we will make reasonable efforts to assist you in resolving such issues.

6. Contact Us

For any question about a print order, please reach out to us. We aim to respond within 24 hours.